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Privacy Policy

Last updated: 22 June 2026 · Governed by POPIA (Act 4 of 2013)

1. Introduction

This Privacy Policy explains how free-webpage.co.za (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website or use our managed website and hosting services. We comply with the Protection of Personal Information Act, 2013 (POPIA) and applicable regulations of the Information Regulator of South Africa.

2. Responsible Party

The responsible party for processing your personal information is:

3. Personal Information We Collect

We may collect the following categories of personal information:

  • Identity & contact: name, business name, email address, telephone number, physical service area.
  • Account & service data: domain names requested, hosting details, mailbox configuration, billing references.
  • Technical data: IP address, browser type, device information, pages visited, referral source, cookie identifiers.
  • Communications: messages you send us via forms, email, or WhatsApp.
  • Marketing preferences: your consent choices for cookies and optional communications.

4. How We Collect Information

  • Directly from you when you search for a domain, complete an intake form, subscribe, or contact us.
  • Automatically through cookies, local storage, and server logs when you browse our website.
  • From third-party service providers who assist with domain registration, hosting, email, or payment processing (where applicable).

5. Purpose of Processing

We process personal information for lawful purposes including:

  • Providing, operating, and maintaining managed websites, hosting, and email services.
  • Registering and administering .co.za domain names on your behalf.
  • Responding to enquiries and providing customer support.
  • Processing payments and managing subscriptions.
  • Complying with legal, tax, and regulatory obligations.
  • Improving our website and services (only with consent where required).
  • Sending service-related notices; marketing only where permitted or consented.

6. Lawful Basis (POPIA)

We process personal information only where a lawful ground exists under POPIA, including:

  • Consent — for optional cookies, analytics, and marketing.
  • Contract — to deliver services you request.
  • Legal obligation — where required by law.
  • Legitimate interest — for security, fraud prevention, and essential site operation, balanced against your rights.

7. Cookies & Similar Technologies

We use:

  • Strictly necessary cookies/local storage — to remember your POPIA consent and keep the site secure. These do not require consent.
  • Optional analytics cookies — only activated if you accept them via our consent banner.
  • Optional marketing cookies — only activated with your explicit consent.

Third-party resources (e.g. font providers or content delivery networks) may receive technical connection data when you load our pages. We minimise third-party processing and disclose material transfers below.

8. Sharing & Cross-Border Transfers

We do not sell your personal information. We may share data with:

  • Hosting, domain registry, and email infrastructure providers.
  • Payment processors (where applicable).
  • Professional advisers or authorities when legally required.

Some service providers may process data outside South Africa. Where cross-border transfers occur, we take reasonable steps to ensure comparable protection as required by POPIA, including contractual safeguards where appropriate.

9. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required by law. Consent records are kept to demonstrate compliance. When information is no longer needed, we securely delete or anonymise it.

10. Security

We implement appropriate technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, or alteration. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and protect your account credentials.

11. Your Rights Under POPIA

Subject to POPIA, you have the right to:

  • Be notified that your personal information is being collected.
  • Request access to personal information we hold about you.
  • Request correction or deletion of inaccurate or outdated information.
  • Object to processing in certain circumstances.
  • Withdraw consent for optional processing (without affecting prior lawful processing).
  • Lodge a complaint with the Information Regulator.

To exercise your rights, email privacy@free-webpage.co.za. We will respond within a reasonable period as required by POPIA.

12. Information Regulator (South Africa)

If you are unsatisfied with how we handle your personal information, you may contact:

Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za

13. Children

Our services are directed at businesses and adults. We do not knowingly collect personal information from children under 18 without appropriate consent from a parent or guardian.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes notice of the updated policy.

15. Contact Us

Information Officer
Email: privacy@free-webpage.co.za
Website: www.free-webpage.co.za
Location: Serving South Africa Only